Return & Refund Policy

Thank you for shopping at santeomate.com. We take pride in providing quality Yerba Mate beverages and want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. General Policy

• Due to the nature of beverages, all sales are final.
• We do not accept returns or exchanges unless the product is damaged or you receive the wrong item.

2. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, you must contact us within 24 hours of delivery.
• A complete unboxing video (from sealed package to product) is required for all claims. Without an unboxing video, return or refund requests will not be accepted.

3. Refund Process

• Once your claim is verified, we will arrange a replacement or issue a refund.
• Refunds will be processed to your original payment method. Processing time may vary depending on your payment provider.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• No unboxing video provided.
• Claims submitted more than 24 hours after delivery.
• Change of mind after purchase.
• Incorrect shipping address provided by the customer.
• Failure to collect the package from the courier.

5. Contact Us

For return or refund requests, please contact us at:
📧 payment@santeomate.com